Privacy Policy
Quex Activity Centre Privacy Policy
QUEX ACTIVITY CENTRE PRIVACY POLICY
SUMMARY
First and foremost, we will only ever collect personal information about you including your name, address and contact details including your telephone number and email address if you place an order with us on our website. These details are necessary for us to complete your order and assign your booking or products to yourself. We will only store this information on our end for as long as is necessary for your purchase.
WHO WE ARE
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Quex Activity Centre – https://quexactivitycentre.com (the “Site”).
INFORMATION WE COLLECT AND WHY WE COLLECT IT
1. When visiting the site:
We automatically collect anonymous information about your device including details about the type of device, browser and which pages are visited. We use this to get a better idea of how you use the site, which pages and products are most popular, and information such as how you found the site. This helps us see which products are popular and our visibility on search engines and social media platforms. We also use this information to help tackle fraudulent activity and protect our site.
2. When you contact us via forms:
When you send us a message via our site’s built in contact forms, we collect your submitted Name and Email address, as well as the message itself. This information is required so that we can reply to your query and address you properly. These details are sent to our email which is operated offsite on our hosting mail server.
3. When placing an order via the site:
When you place an order via our website, we collect your Name, Billing address, Email address and Contact telephone number. We need this information in order to assign your details to an order reference or booking for when you arrive for your activity session. We use your email address to send your order confirmation and details about your order, as well as any additional information required before you arrive onsite. We also use your email address alongside your telephone number to use in case we need to contact you regarding your order. Please note that all payment information provided for the order is completed through PayPal’s own payment gateway, and so no Paypal login information or card details are ever transmitted to us or stored on our site’s servers.
ACCESSING YOUR DATA
If you would like a copy of your data, then please get in touch via the contact options at the bottom of this document.
DELETING YOUR DATA
If you would like for us to delete your data, then please get in touch via the contact options at the bottom of this document.
DATA BREACHES
If a data breach were to occur, we would let all affected site users aware of the data compromised within 72 hours.
COOKIES
When visiting our site, there are a small number of cookies that will be downloaded to your device in order for our site to function correctly. These include cookies necessary for our store to function when you are making an order, such as when storing items in your basket before purchase, and those necessary for PayPal’s payment gateway when checking out.
You can view our full privacy policy below.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we collect certain information about your web browser and device, as well individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” These details collected are completely anonymous and non-traceable to individuals.
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your hashed (anonymised) IP address, browser type, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (processed and handled entirely via Paypal – the only payment information we receive is your email address if applicable. For more information please see PayPal’s own privacy policies), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you about your order if necessary; and
Screen our orders for potential risk or fraud.
We use the Device Information that we collect to help us screen for potential risk and fraud, and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
YOUR RIGHTS AND GDPR COMPLIANCY
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
MINORS
Children are not eligible to use place orders on the Site and we ask that minors (persons under the age of 18) do not submit any personal information to us.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@quexpaintball.com or by mail using the details provided below:
Quex Activity Centre, Quex Park, Park Lane, Birchington, KENT, CT7 0BH, United Kingdom
DigiTickets Privacy Policy
Who we are
In this privacy policy references to "we", "us" and "our" are to Quex Activity Centre. References to "our Website" or "the Website" are to quexactivitycentre.digitickets.co.uk.
Information collected and its use
The information we collect via the Website may include:
- Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
- In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
- Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
- Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
- Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
- Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.
We do not store any credit card details.
What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
- To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
- In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.
We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.
Cookie Policy
Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.
Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.
If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.
If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.
Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.
Cookie |
Name |
Expiration Time |
Purpose |
Shopping Basket |
PHPSESSID |
24 minutes |
This cookie is used to keep track of what items are in a user's shopping basket. |
Cookie Consent |
dtAnalyticsConsent |
1 year |
This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled. |
Google Analytics |
_ga |
2 years |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
_gid |
24 hours |
||
_gat_tracker-name |
1 minute |
||
Microsoft Clarity |
_clck |
1 year |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. |
_clsk |
1 year |
||
CLID |
1 year |
||
ANONCHK |
1 year |
||
MR |
1 year |
||
MUID |
1 year |
||
SM |
1 year |
||
New Relic |
__cfduid |
1 year |
This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. |
Your Rights
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Quex Activity Centre
Quex Activity Centre Quex Park, Park Lane, Birchington, Kent
CT7 0BH
Other websites
This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.
Our payments are processed using : Payyo, PayPal
